Returns

Returns

We hope you will love your purchase, however if you would like to return any item please notify us within 14 days.

Returns address:-
Janet Bell Home, 15 Castle Street, Beaumaris, Anglesey, LL58 8AP. 

Please include a note with your order number and contact details.

We will be happy to exchange or refund your purchase providing that it is unused and is in the same condition as when you bought it. Unfortunately postage and packaging costs are non refundable.

We cannot be held responsible for returned goods being lost in the post. If returning a product please retain proof of posting, you can ask for a free certificate of postage at the Post Office. We recommend you use a tracked service where possible.

Damaged or Faulty goods

In the event of the goods arriving damaged or being faulty we will cover costs of return postage and either refund or exchange the goods. In the case where the products are one off items, we cannot guarantee an exact replacement. In this instance we will offer a similar product or contact the designer to see what they can do.

We are very nice here so will try to do our absolute best to keep you happy, please don't hesitate to call us about anything on 01248 811050 between 10am and 5pm.